Common questions

Before we
get started.

Clear answers about artwork, materials, lighting, production, shipping and installation for custom signage projects.

01

Artwork

What artwork files can I send?

AI, EPS, PDF and SVG files are ideal, but you can also send a clear PNG, JPG, reference photo or even a rough sketch. We will review everything before production.

What if I only have a rough idea?

That is enough to start. Send the idea, approximate dimensions and any reference images. We will help turn it into a clear production path.

02

Materials & Finishes

What exterior materials are available?

The current standard material choices are Stainless Steel and Aluminum. Stainless Steel can use Mirror, Brushed or Matte finishes in Gold, Silver, Copper or Rose Gold, or a painted custom colour. Aluminum is available with a painted custom colour.

What face options are available?

Face options are Acrylic and Metal. The right choice depends on the sign type, lighting effect and installation environment.

03

Lighting & Power

Which lighting effects can I choose?

Where applicable, choose Front Lit, Back Lit, Front + Back Lit or Non-Illuminated. The configurator hides LED settings when Non-Illuminated is selected.

Which LED colour temperatures and voltages are available?

Illuminated projects can be configured with 2700K, 5000K or 10000K LED colour temperature and 120V or 220V input, depending on the destination and project requirements.

04

Production

How long does production take?

Production time depends on the sign type, size, finish and quantity. We confirm a clear schedule with your quote before you approve the project.

Can you make a completely custom sign?

Yes. Size, material, face, finish, lighting and mounting construction can be tailored to your brand and space.

05

Shipping

Do you ship worldwide?

Yes. We use export-safe packaging and arrange international delivery. Shipping options and timing are confirmed for your destination.

How is the sign packed?

The finished sign is checked, protected and packed for international freight. The final packing method depends on the sign size, construction and destination.

06

Installation

Do you provide installation?

We manufacture and ship custom signage but do not provide on-site installation. We can prepare mounting details for your local installer when required.

Which mounting methods are available?

The current mounting choices are Stud, Spacer, Rail and Raceway. The suitable method depends on the sign construction and wall conditions.